TerraEnerG believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the order has been communicated to vendors/merchants and they have initiated the process.
- TerraEnerG believes in transparent and fair service practices.
- Cancellation requests will be considered only if made before the initiation of installation or procurement process.
- Once installation or procurement has begun, cancellation may not be possible.
- In case of any service-related issues or defects, customers must notify us within 24 hours of installation.
- Refunds, if applicable, will be processed after verification and approval.
- Approved refunds will be credited within 5–7 working days.
- For any queries, customers can contact us through the details provided on the website.
Important: In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will be entertained once the matter has been checked and determined. This should be reported within the same day of receipt.
- If you feel that the product received is not as described or per your expectations, you must bring it to the notice of our customer service within the same day of receiving it. The Customer Service team will look into your complaint and take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them directly.
- In case of any refunds approved by TerraEnerG, it will take 1–2 business days for the refund to be processed to the end customer.
Need Help? For any questions regarding our cancellation and refund policy, please contact our customer service team at
+91 82968 37726 or reach us on
WhatsApp.