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Included with Every Installation

TerraCare™

5 Year Performance Assurance Program

TerraCare™ is our commitment to keeping your solar system performing at its best — for the first 5 years after installation. Every annual visit, every health report, every support call — included at no extra cost. Upgrade to TerraCare Lifetime™ for coverage that lasts as long as your panels.

☀️ 5 Annual Maintenance Visits
🛡 Priority Technical Support
📋 Digital Service Records
⭐ Upgrade to Lifetime Available
What's Included
Every Year. For 5 Years.
Six pillars of care, delivered annually for the first 5 years of your solar system's life.
🔧
Annual Preventive Maintenance
  • One preventive maintenance visit every year for 5 years
  • Inspection of solar panels, inverter, mounting structure, ACDB/DCDB and earthing
  • Tightening of accessible electrical connections
  • Visual inspection for corrosion, loose hardware and cable damage
📊
Annual Performance Health Report
  • System performance review
  • Comparison of actual generation with expected generation
  • Recommendations to maintain optimum performance
📞
Priority Technical Support
  • Phone and WhatsApp support
  • Remote troubleshooting where possible
  • Priority scheduling for on-site fault diagnosis
🛡
Warranty Claim Management
  • Fault diagnosis and documentation
  • Coordination with equipment manufacturers
  • Warranty registration and claim processing
  • Follow-up until issue resolution
🔩
Minor Consumables Included
  • Consumables covered per visit — value based on system size (see upgrade table)
  • MC4 connectors, fuses, cable ties, ferrules, lugs
  • Nuts & bolts, labels and small electrical accessories
💻
Firmware & Digital Records
  • Firmware updates where supported
  • Monitoring system configuration
  • Inverter setting optimisation after service
  • Digital maintenance and service records
  • Warranty documentation and installation records
Optional Upgrade

Upgrade to
TerraCare Lifetime™

Extend your coverage beyond 5 years — for the entire operational life of your solar system. Same six pillars of care, every year, for as long as your system runs.

Pay a one-time upgrade fee based on your system size and lock in lifetime preventive maintenance, priority support, and consumable coverage — forever.

💡 All upgrade prices are exclusive of 18% GST. Total payable shown includes GST.
System Size Upgrade Fee GST (18%) Total Payable Consumables/Visit
Up to 4 kW ₹25,000 ₹4,500 ₹29,500 ₹1,000
Up to 6 kW ₹35,000 ₹6,300 ₹41,300 ₹1,300
Up to 8 kW ₹45,000 ₹8,100 ₹53,100 ₹1,600
Up to 10 kW ₹55,000 ₹9,900 ₹64,900 ₹1,900
Above 10 kW Contact us for custom pricing ₹2,200
What's Not Included
Important Exclusions
TerraCare™ covers preventive maintenance and support. The following are not part of the program — in either the 5 year or Lifetime tier.
Cleaning Services
  • Solar panel cleaning
  • Roof cleaning
Major Component Replacement
  • Solar panels (unless under manufacturer warranty)
  • Inverters (unless under manufacturer warranty)
  • ACDB/DCDB, SPDs, MCBs, energy meters
  • Monitoring devices and batteries
External & Environmental Damage
  • Lightning, fire, flood or cyclone
  • Earthquake or severe weather events
  • Rodent, bird or animal damage
  • Theft, vandalism or accidental damage
  • Customer misuse
Site Changes & Third-Party Work
  • Performance loss due to new shade from trees or buildings
  • Roof modifications affecting the system
  • Repairs or modifications by third parties
  • Equipment not installed or approved by TerraEnerG
Program Conditions
TerraCare™ Remains Valid Provided
Four simple conditions to keep your program active — whether on the 5 year or Lifetime plan.
1
The system remains at its original installation location.
2
No unauthorised modifications are made to the system.
3
The customer allows the annual preventive maintenance visit.
4
Manufacturer warranty terms are complied with.